Frequently Asked Questions

Answers built for trust. Service built for the long haul.

Search our most-asked questions about oil changes, tires, brakes, diagnostics, warranty coverage, fleet care, and more. Still need help? Call us at 205-405-1238.

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Warranty Protection12,000-mile workmanship coverage
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Certified TechniciansTrusted hands on every repair
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Preventive Maintenance ExpertsKeeping you on the road longer

General Services

We provide preventive maintenance, oil changes, brakes, tire services, diagnostics, suspension repair, electrical repair, tune-ups, battery replacement, cooling system services, inspections, and general automotive repair services.
Yes. Auto Basic Care services most domestic, foreign, and commercial vehicle brands.
Appointments are recommended, but walk-ins are welcome depending on availability.
Yes. We can help coordinate towing services for non-drivable vehicles.
Yes. We provide fleet maintenance programs and discounted partnership pricing for businesses and commercial vehicles.

Oil Changes

Most vehicles should receive oil changes every 3,000–7,500 miles depending on manufacturer recommendations and oil type.
We offer conventional, synthetic blend, and full synthetic oil options based on your vehicle requirements.
Most oil changes take approximately 30–60 minutes depending on vehicle type and additional inspections.
Yes. We inspect and top off applicable fluids during routine maintenance services.

Tires & Alignment

Yes. We offer multiple tire brands and options including all-season, performance, touring, and climate tires.
Select tire purchases include manufacturer-backed warranties ranging from 40,000–70,000 miles depending on tire brand and model.
Improper alignment, suspension problems, uneven wear, lack of tire rotations, road hazards, impacts, and misuse may void warranty coverage.
Tires should typically be rotated every 5,000–7,000 miles.
Yes. We provide alignment inspections and alignment services to help maximize tire life.

Brake Services

Common signs include squeaking, grinding, vibration, soft brake pedals, or increased stopping distance.
Yes. We replace brake pads, rotors, calipers, and brake components as needed.
Brake services typically take 1–3 hours depending on the repair needed.

Battery Services

Yes. Eligible batteries may include limited warranties ranging from 2–4 years depending on the manufacturer.
Battery installation may include charging system testing and terminal inspection.
Corrosion, abuse, electrical system issues, improper installation, and physical damage may void battery warranty coverage.

Diagnostics & Electrical

Yes. We diagnose electrical issues including batteries, starters, alternators, wiring, charging systems, sensors, and modules.
Yes. Diagnostic fees may apply depending on the issue and testing required.
Yes. We provide check engine light diagnostics and repair recommendations.

Suspension & Steering

Uneven tire wear, pulling, bouncing, vibrations, loose steering, and clunking noises are common signs.
Yes. We service shocks, struts, control arms, ball joints, sway bars, and steering components.
Proper alignment improves tire life, fuel economy, ride quality, and steering performance.

Warranty Coverage

Eligible repairs include a 12,000-mile workmanship warranty unless otherwise specified.
Coverage may include labor-related defects, installation-related issues, and manufacturer defects on eligible replacement parts.
Warranty replacement parts or tires may be covered, but labor charges, balancing, mounting, taxes, and shop fees may still apply.
Proof of purchase, inspections, maintenance history, and technician evaluation may be required.
Warranty coverage generally applies only to the original purchaser and serviced vehicle.

Fleet & Commercial

Yes. We offer customized maintenance plans for fleets and commercial vehicles.
Yes. Partnership discounts may be available based on service volume and business needs.
Yes. Commercial billing options may be available upon approval.

Preventive Maintenance

Preventive maintenance helps reduce breakdowns, improve vehicle reliability, increase safety, and lower long-term repair costs.
Oil changes, tire rotations, brake inspections, fluid services, battery inspections, alignments, and cooling system maintenance are commonly recommended.
Yes. Proper maintenance can improve fuel efficiency and overall vehicle performance.

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